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Employment Employment Offered

Communications Manager

  • Communications Manager
Date : 03/08/2020
Location : Rome

The Diplomatic Academy is the home of learning and development in the Foreign and Commonwealth Office. We support colleagues across the globe to improve and enhance their performance, skills and knowledge through focused L&D. We have customers in over 200 locations worldwide, and provide relevant learning experiences covering all areas of working internationally, from law to leadership, learning Arabic to learning economics and understanding the geography and political landscape across the network.


Our next step is to move from design to delivery. This means making our content more accessible and helping learners understand and engage with the huge array of learning content, and helping our colleagues become even better learners.


We are looking for an energetic and experienced Communications Manager to partner with colleagues and customers, lead the communications function and set a compelling comms vision. The Communications Manager will engage with a wide range of stakeholders to create an effective comms strategy and implement an impactful plan to support our continued growth and success.


 Roles and Responsibilities:


Partner with stakeholders, Faculties and colleagues to lead the communications effort within the Diplomatic Academy;

Provide Communications knowledge and expertise to the Diplomatic Academy (DA) team;

Create a refreshed Communications Strategy, ensuring buy-in from the senior team and across the Faculties;

Ensure regular and relevant communication activity so that customers and colleagues across the network engage with our offer to improve personal and business performance;

Create the Communication Plan, ensuring everyone involved is aware of their role;

Ensure the Strategy and Plan are measurable, and report on their implementation and impact;

Run the DA’s social media channels, internally and externally;

Own the DA’s intranet pages, ensuring they are up-to-date and accurate;

Own the DA’s public-facing events calenders and ensure they are complete and accurate;

Working with the DA’s Learning Design Team, ensure the DA has a consistent look and feel across all its products and services;

Ensure the DA team are upskilled for their roles in any communications effort;

Project Manage and specific communications campaigns and measure their success;

Line manage the Global Coordinator.

Essential qualifications, skills and experience

At least 5 years experience in Communication roles;

Excellent written communication skills, including copywriting, editing, and proofreading, with a commitment to communicating clearly and in plain English (C1 level);

Proven ability to work effectively in an environment of high activity, competing priorities, and time pressure;

Highly organised, detail oriented with an openness to new ideas and creative approaches to problem solving;

Strong stakeholder management skills with experience of co-creating audience-focused, fit-for-purpose content;

Ability to engage with senior levels;

Required competencies

Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Application deadline  

23 August 2020

For further information and applications: 

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