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Health & Wellbeing Public Announcements

Covid-19 Psychological support free toll number


  • Covid-19 Psychological support free toll number
Description
Date : 03/05/2020
Location : Milan

Covid-19 Psychological support free toll number 800.833.833

Psychological support free toll number 800.833.833, active every day from 8AM to midnight.

More than 2 thousand specialized professionals will answer on the phone, or online, to requests for help. The service is safe and free of charge.

The free number can also be reached from abroad at +39.02 20228733. There will also be access for the hearing-impaired.

Specialized professionals, psychologists, psychotherapists and psychoanalysts will answer the phone.

The Covid-19 emergency is putting a strain on the psychological endurance of people, who are struggling with an unprecedented and tragic situation.

The fear of contagion and the strict measures of isolation are essential for the health of the citizens. However, they are extremely challenging in terms of mental health: loneliness, grief, financial insecurity can give rise to anxiety attacks, stress, fear and discomfort.

Hence, starting from April 27th, the psychological support toll-free number 800.833.833 has been activated by the Ministry of Health and the Civil Protection, thanks to the technological support offered free of charge by TIM.

Every day, from 8 a.m. to midnight, specialized professionals, psychologists, psychotherapists and psychoanalysts will answer the phone and respond to requests for help.

In this moment of social isolation, such an initiative aims to support all the other psychological assistance services guaranteed by the National Health Service: it is safe, free and organized on two levels of intervention.

First level: Telephone Listening service

The first level is a telephone listening service, which aims to respond to the discomfort caused by Covid-19. It provides reassurance and suggestions that are useful to relieve any anxiety that may arise in facing daily life, as people are more and more overwhelmed by the spread of the epidemic. Normally these requests for help are resolved in a single conversation.

The first level includes more than 500 emergency psychologists, who are part of the Civil Protection Volunteer Associations:

Second level: In-depth and Ongoing Listening service

In order to respond to the need to provide a more in-depth and ongoing listening service, calls may be directed to the second level, which, in addition to the regular health, social and medical services provided by National Health Service,  involves many different scientific associations.

Also, requests for help may be forwarded here from the first level, according to their characteristics: for example, psychology for childhood and adolescence, addictions, psycho-oncology. Second level professionals will offer support sessions by telephone or online, which may be repeated up to 4 times.

The aim is to provide expert consultations through empathic listening to the pain and distress related to the emergency, thus encouraging the activation of a process of elaboration of trauma, allowing those who ask for help to develop emotional and cognitive skills, which will also be useful in dealing with the post-emergency period.

The second level  sees the participation of over 1500 volunteer psychotherapists belonging to the scientific societies registered in the Ministry’s list (D.M. 2 August 2017) and who are part of the CNOP Council:

Source

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