Consular Assistant, British Consulate General

Description

The Consular Assistant to join its Consular Section.

The job holder will work as part of a high performing team delivering first class consular assistance and support to resident and visiting British people across the Italy network. They will build and maintain good working relationships with internal and external stakeholders, to support British nationals in times of difficulty.

The successful candidate will also support the Consul and colleagues in the Italy network to deliver against our strategic objectives.

Roles and responsibilities:

Assistance: 70%

Provide empathetic consular assistance to British nationals in Italy in line with Consular guidance, whilst ensuring family members in the UK are also informed and supported;
Responsibility for auditable official documents and financial transactions;
Timely processing of Emergency Travel Documents with welfare assistance where needed and escalation of vulnerable cases;
Checking and processing of marriage documentation;
Responding to enquiries from local authorities, police and British nationals;
Occasional out of hours work responding to a crisis.

Prevention: 15%

Identify and escalate trends and issues to support prevention initiatives, collaborating closely with colleagues across the Italy and Consular network on projects, campaigns and media messaging;
Identify services available from local organisations and professionals to make it easier for British nationals to obtain help;
Maintain lists of Italian service providers.

Crisis: 10%

Maintain a high level of preparedness to respond effectively to local crises involving British people;
Participate in local crisis planning and exercising as part of a mission-wide effort;
Collaborate with emergency service agencies and possible deployment in the event of a crisis involving British people;
Maintain crisis equipment.

Stakeholder engagement: 5%

Liaise and collaborate with local authorities to understand local policies, procedures and how they impact on British nationals and our services. Proactive engagement to solve issues and reduce negative impact.